In the grid below your Live Map in RAM Tracking, you can see a status column next to the vehicle; if this has a red check it means that either:
There has been no check in the last 30 days
The match between RAM Tracking and RAM Assist has not been configured or is configured incorrectly.
Check that your vehicle registrations match in both RAM Tracking and RAM Assist
If you believe that there is an error at all, please feel free to get in touch.