Sometimes your vehicle's GPS tracking may be interrupted due to signal loss. Here's what to expect and when tracking will resume.
When GPS Signal is Lost
Your vehicle may lose GPS signal in these situations:
Underground locations such as car parks or tunnels
Areas with poor satellite coverage, like dense urban areas with tall buildings
Remote rural locations with limited GPS satellite visibility
Indoor locations with metal roofing or thick concrete structures
What You'll See in Your Tracking System
When the GPS signal is lost:
The vehicle may show as "disconnected" or display a "no signal" icon
The last known location remains visible on the map
Live updates temporarily stop
No new location data is received until the signal returns
Automatic Signal Recovery
Good news: Live tracking automatically restarts once your vehicle regains GPS signal. You don't need to do anything; the system will resume normal tracking as soon as the vehicle moves to an area with good satellite coverage.
How Long Does it Take to Reconnect?
Once your vehicle is back in an area with good GPS coverage:
Signal typically reconnects within 1-2 minutes
The system will resume sending location updates according to your plan (every 1 or 2 minutes)
All tracking features return to normal operation
Tips for Maintaining GPS Signal
To minimise signal loss:
Avoid extended periods in underground locations when possible
Park in open areas rather than under heavy cover when practical
Be patient when driving through tunnels or areas with poor coverage - signal will return
Persistent Signal Issues?
If your vehicle consistently shows a poor GPS signal or frequently disconnects in areas where the signal should be good, contact our support team. This could indicate a hardware issue that needs attention.
Data Storage During Outages
Even when the GPS signal is lost, your tracking unit continues to store location data when possible. This data syncs automatically once the signal is restored, ensuring you don't lose important journey information.