Finding Help in the RAM Portal
If you need assistance while using the RAM portal, there are a few ways to find answers or get in touch with our support team.
Watch the video below as Jamie explains the available support options.
Using the Help Section
You'll find the Get Help and question mark buttons throughout the portal.
Click either option to open the Help tab.
The Help section uses keyword searches to help you find relevant guidance. Simply enter a keyword or feature name to find related articles and videos.
For example, if you need a reminder about how Route Replay works, search for it to find the relevant guides and videos.
This makes it easy to find step-by-step instructions whenever you need them.
Using the Chat Feature
If you can't find the answer in the Help section, you can send a message directly through the portal.
This starts a chatbot conversation that will ask you a few questions to understand your issue.
Once you've provided the relevant details, a support ticket will be raised and sent to the appropriate department for review.
Contacting Support by Phone
If you'd prefer to speak to someone directly, you can call our customer support team.
Call us on 03333 230 233 for assistance with any questions or issues.
Summary
There are several ways to get help when using the RAM portal:
Search for articles and videos in the Help section.
Use the chatbot to explain an issue and raise a support ticket.
Call our customer support team on 03333 230 233.
You can also find further guidance in our Help Centre.