RAM Live connected dash cameras can now be accessed through the same portal as your vehicle tracking devices, making it easier to manage your fleet and camera footage in one place.
Watch the short video below as Jamie, one of our technical support specialists, explains how to use the camera features.
Accessing the Camera Map
To view your connected cameras, open the collapsible Cameras menu in the left-hand navigation and select Map.
This displays your vehicles and the current status of their connected cameras.
Understanding Camera Statuses
Each camera will display one of three statuses:
Live: The vehicle is on a journey and has a strong 4G connection. You can access a live stream from the vehicle while it is on the road.
Online: The vehicle's ignition is on and the camera can upload footage, but the 4G connection isn't strong enough to support a live stream.
Offline: The camera isn't currently connected. This is normal when a vehicle is parked and its ignition is switched off.
You'll also see a clock icon, which shows when the camera last sent a signal.
If a camera isn't coming online as expected and the time shown by the clock icon isn't updating, contact our technical support team so they can investigate the device.
Viewing Vehicle Journeys with Route Replay
Select a vehicle from the camera map to access its available camera features.
From here, you can open Route Replay to review the journeys detected by the camera on a particular date.
Select a date to view the available journeys, then choose the journey you want to review.
You'll see a breakdown of the vehicle's activity and the movements recorded by the camera during that journey.
Requesting Camera Footage
You can request recorded footage from a specific point during a journey.
To request a clip:
Open the relevant vehicle's Route Replay.
Select the date and journey you want to review.
Find the point in the journey where you need footage.
Click the arrow at that point.
Select the option to request media.
The camera will begin uploading the requested footage when it next comes online.
Please note: If you're only requesting one clip at a time, footage usually takes around 10–20 minutes to become available. This can depend on when the camera next connects.
Making the Most of RAM Live
The RAM Live camera map makes it easy to check camera connectivity, review vehicle journeys and request footage directly through your tracking portal. You can also access a live stream when a vehicle is on the road and has a sufficiently strong 4G connection.
Need Help?
If you need any extra help or have questions, our support team is here for you.