Why Download SD Card Videos?
Download videos from your SD card to:
View videos that aren't available in RAM Live
Share videos for insurance purposes
Retrieve videos from a damaged camera
Free up space on your SD card
What You'll Need
Before you begin, make sure you have:
Security key (provided with your camera)
Computer with SD card reader (built-in or external USB adapter)
Step 1: Remove the SD Card
Safety first: Turn off the vehicle's ignition before accessing the camera.
To remove the SD card:
Unlock the security cover using the key provided with your camera
Press down gently on the SD card once to release it
Carefully remove the card from the camera
Step 2: Access the SD Card on Your Computer
Insert the SD card into your computer's SD card reader
Wait a few moments for your computer to recognise the SD card
Open the SD card folder when it appears on your desktop or in file explorer
Step 3: Download and Save Videos
To save videos as MP4 files:
Browse the SD card contents to find the video files you need
Right-click on the video file you want to save
Select "Save As" or "Copy"
Choose where to save the file on your computer
Enter a descriptive file name or use the default name
Click "Save" to download the video as an MP4 file
Step 4: Return the SD Card to the Camera
Once you've successfully downloaded your videos:
Safely eject the SD card from your computer
Insert the SD card back into the camera's SD slot
Replace the security cover and lock it with the key
Tips for Managing Videos
Organise downloads: Create folders by date or incident type for easy access later
File naming: Use descriptive names including date and time for easy identification
Free up space: Consider deleting old videos from the SD card after downloading important footage
Need Help?
If you have trouble accessing the SD card or downloading videos, contact our support team for assistance.