Skip to main content

Requesting Footage from Events

Learn how to request and download dash cam footage linked to harsh driving events.

Updated this week

Events are automatically generated alerts that help you monitor driving behaviour and identify incidents that may require your attention.

Automatic Event Detection

All of our RAM Live dash cams include a built-in accelerometer that continuously monitors for harsh driving events. This technology automatically detects:

  • Impacts - Collisions or sudden jolts

  • Cornering events - Sharp turns taken too quickly

  • Harsh accelerations - Sudden speed increases

  • Harsh braking - Emergency or abrupt stops

The system works in the background, so there's no need for manual monitoring or setup.

Managing Your Notifications

Setting Up Email Alerts

When driving events occur, you'll typically receive email notifications. To customise these alerts:

  1. Click the small person icon in the top right corner

  2. Navigate to your settings

  3. Choose who should receive event notifications

  4. Select which severity levels trigger alerts

Why Customise Notifications?

Tailoring your notification settings ensures you only receive alerts for incidents that are relevant to your operation. This reduces unnecessary interruptions whilst keeping you informed about serious events.

Finding and Requesting Event Footage

Filtering Your Events

Use the filtering options to focus on what matters most:

  • Filter by specific vehicle to see events for individual drivers

  • Sort by severity (moderate, severe) or event type to prioritise urgent incidents

Requesting Footage from Events

Getting video footage is straightforward:

  1. Browse your filtered events list

  2. Select the incident you want to investigate

  3. Click "Request Video"

  4. Wait for the next camera power-up to begin upload

  5. Look for the camera icon in the media column when upload is complete

Viewing Your Event Videos

Once footage is uploaded, you have two viewing options:

  • From the Events Page: View footage directly alongside event details for immediate context

  • From the Video Gallery: Access your event footage within your complete video library

Both options give you full playback controls and the ability to review incidents thoroughly.

Need Additional Help?

Having trouble with event settings or footage requests? Our support team can provide guidance tailored to your specific setup.

Did this answer your question?