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ELD Connection Issues

What to check if your Electronic Logging Device (ELD) isn’t connecting to your vehicle properly.

Updated this week

If your ELD device won't connect to your vehicle, the problem is usually with the Bluetooth connection. Follow these troubleshooting steps in order to resolve connectivity issues.

Step-by-Step Troubleshooting

1. Check Your Proximity to the Vehicle

You need to be close enough to establish a Bluetooth connection with the vehicle tracking unit. Move closer to your vehicle and try connecting again.

2. Turn On Your Vehicle's Ignition

Make sure your vehicle's ignition is on while troubleshooting the connection between your mobile device and vehicle. The tracking unit needs power to maintain the Bluetooth connection.

3. Enable Bluetooth on Your Mobile Device

  1. Go to your mobile device's Settings

  2. Find the Bluetooth setting

  3. Make sure Bluetooth is turned on

  4. If it's off, tap the toggle to turn it on

4. Restart Your Mobile Device

Sometimes a simple restart can resolve connection issues:

  1. Hold down the power button for a few seconds

  2. Follow the on-screen instructions to restart your device

  3. Once restarted, try connecting again

5. Additional Bluetooth Troubleshooting

If the above steps don't work, try these additional fixes:

  • Forget and re-pair the device: In your Bluetooth settings, find the ELD device and select "Forget" or "Unpair," then try pairing again

  • Check for interference: Move away from other Bluetooth devices or Wi-Fi networks that might be causing interference

  • Clear Bluetooth cache: On Android devices, go to Settings > Apps > Bluetooth > Storage > Clear Cache

Still Having Problems?

If none of these steps resolves your connection problem, contact our support team. They can provide additional troubleshooting assistance and check if there are any device-specific issues.

When contacting support, have ready:

  • Your ELD device model

  • Your mobile device type (iPhone/Android) and version

  • Vehicle make and model

  • Description of when the connection problem started

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