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RAM Assist Mobile App

See how to download the RAM Assist app, log in, submit vehicle checks and report issues like damaged parts or bald tyres.

Updated this week

The RAM Assist driver app puts essential fleet management tools in your drivers' hands. From vehicle checks to document access, everything they need is available on their mobile device.

Getting Started

Download the RAM Assist app from the Apple App Store or Google Play Store. When you're added to the system, you'll receive a text message with your login details immediately.

Login process:

  • Enter your access code

  • Enter your driver ID

  • Click Log In

Main App Interface

Current Vehicle Display

At the top of the app, you'll see the vehicle you're currently driving.

Submission Options

The middle section shows all the different types of submissions drivers can make through RAM Assist.

Document Access

At the bottom, drivers can access any documents uploaded to either the vehicle or their driver profile. This means important paperwork is always available when needed on the road.

Vehicle Checks Walkthrough

Let's look at how the vehicle check process works:

Starting a Check

  1. Select Vehicle Checks from the submission options

  2. Choose which vehicle you're driving (defaults to your last vehicle)

  3. Update the mileage from the odometer

Completing the Checklist

The app presents every item on the checklist for that specific vehicle. For each item, you select:

  • OK - No issues found

  • NA - Not applicable

  • Defective - Problem identified

Reporting Defects

When you find an issue:

  1. Select Defective for the relevant item

  2. Type a description (e.g., "tyre bald")

  3. Take a photo of the problem

  4. Continue with the rest of your check

Submitting Your Check

Once complete, click Submit. The check is sent immediately to the RAM Assist web system for fleet managers to review.

Pool Vehicle Features

If you drive different vehicles, the app includes a useful history feature. Before taking a vehicle out or completing your own check, you can review previous vehicle checks to see any existing defects or issues that might affect your journey.

This comprehensive mobile solution keeps drivers connected to the fleet management system while providing the flexibility to work efficiently in the field.

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