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Letter Templates
Customer Response Letters
Example 'Response to customer invoice dispute'
Example 'Response to customer invoice dispute'
Updated over a week ago

Please read the disclaimer before sharing this templated document.


Dear [Customer],

I note that you are querying our invoice number [Number] in relation to the amount of time spent by our employee[s] on-site.

Our vehicles are fitted with tracking devices. These devices gather, in real time, a range of accurate data. [The data relates to matters such as date and time of vehicle use, location, distance covered, current and average speed, idling time and so on.]

We attach an extract from the log relevant to our vehicle. This shows:

[Insert relevant detail]

Should you have any questions regarding the above, please do not hesitate to contact me in order to discuss this further.

Yours Sincerely



This document is intended for your own internal use as a guide only and you should not make it available to any third parties. Whilst RAM Tracking believes the information contained in this document to be correct, it is not a substitute for appropriate legal advice and it is made available to you strictly on the basis that you will not place any reliance upon it. RAM Tracking and its officers, employees and agents take no responsibility for actions taken based on the information contained in this pack. RAM Tracking and its officers, employees and agents each make no representation or warranty (express or implied) and take no responsibility or liability for the accuracy or completeness of the information in this document or any other information made available to you in our training materials and any such liability is expressly disclaimed.

Nothing in this disclaimer will operate to exclude or restrict RAM Tracking’s or its officers’, employees’ and agents’ liability (if any) for (i) death or personal injury resulting from its negligence; (ii) their fraud or fraudulent misrepresentation; and/or (iii) any matter for which it is not permitted by law to exclude or limit, or to attempt to exclude or limit, liability. Except as set out in the preceding sentence, RAM Tracking and its officers, employees and agents each exclude all warranties, conditions and other terms implied by law (whether by statute, common law or otherwise).

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