With the AMS account migration approaching, we're answering some of the most frequently asked questions about the transition and sharing helpful articles and videos to make ensure you're fully supported.

Read on for the most frequently asked migration questions and answers.

Q: What will happen to my data?

A: Your data is safe, and all your fleet information and vehicle historical data will be transferred seamlessly, once the migration is complete we’ll invite you to start using the RAM Tracking platform via email and messages within your existing AMS system.

Here you can find a comprehensive list of important considerations to make for AMS customers.

Q: Will I still be able to use the AMS Systems (Live17 and AMS Mobile App)?

A: Yes, but not forever. Once your account fleet data and settings are migrated your AMS system will be made read-only. This doesn't mean you won't be able to log in and use the AMS system, although it does mean that any changes made to your AMS system will not be synced through to the RAM Tracking system once the migration has taken place.

We will remove your AMS system credentials approximately 2 months after the migration takes place.

Note: For further detailed important information regarding the migration process click here.

Q: Will I still be able to use the AMS (Live17) API?

A: No, you'll need to plan to migrate to the RAM Tracking API as these will also stop when your Live17 access stops. Details on the RAM Tracking API can be found here.

Q: What training and support is available?

A: The RAM Tracking system is designed to be simple and easy to use, getting started takes just a few seconds. Although, you will be fully supported throughout the migration process with correspondence and product tours which guide your step by step through the system. We have an extensive range of helpful videos and guides to help you navigate the RAM Tracking system at your own pace.

Our support team is always on hand to answer any questions just open the RAM Tracking Messenger to find answers quickly or send the support team a message.