The Alerts section helps you stay informed about important vehicle activity and receive notifications when specific events occur.
Watch the short video below as Jamie, one of our technical support specialists, explains how to set up different types of alerts.
Exploring the Alerts Section
Open Alerts from the left-hand menu to view the different alert types available.
Some alerts depend on the type of tracking device or additional equipment installed in your vehicle.
For example:
Engine hour, fuel and waste alerts: Relevant to generator customers.
Temperature alerts: Require a tracker with a temperature probe attached.
Diagnostic fault code alerts: Require a compatible plug-and-play tracking unit that can read vehicle data from the CAN bus.
Other alerts, including distance, event and speed alerts, are available to a wider range of customers.
Setting Up Distance Alerts
Distance Alerts notify you when a vehicle has travelled a set distance. They're particularly useful for keeping track of service intervals and scheduled maintenance.
For example, you could create an alert to notify you every time a vehicle travels another 12,000 miles, helping you remember when it's due for a service.
To create a distance alert:
Select Distance Alerts in the Alerts section.
Click Create.
Choose the vehicle you want to monitor.
Set the distance threshold.
Select who should receive the notification.
Click Create to activate the alert.
Creating Event Alerts
Event Alerts notify you when a specific event occurs with a vehicle or tracking device.
Jamie recommends considering the following alerts:
External Power Loss: Notifies you when the tracker stops receiving power from the vehicle's battery. Without power, the tracking device may stop working.
Impact Detected: Notifies you when the tracker detects a shock to its body. This could indicate a vehicle collision or an attempt to tamper with or remove the tracking device.
To create an event alert:
Select Event Alerts and click Create.
Choose the event type you want to monitor.
Select when the alert should be active, including the relevant days and times.
Choose whether to receive an email or push notification.
Select which users should receive the notification.
Click Create to activate your alert.
Please note: Users must be logged into the RAM mobile app to receive push notifications.
Setting Up Speed Alerts
Speed Alerts notify you when a vehicle exceeds your chosen speed threshold.
To create a speed alert:
Select Speed Alerts in the Alerts section.
Click Create.
Choose the vehicles you want to monitor.
Set the days and times the alert should be active.
Select who should receive the notification.
Click Create to save your alert.
You can also customise what the system considers to be speeding.
Go to Account Settings and find the speed settings. Here, you can set custom speed thresholds for different road speed limits and vehicle classes.
To make a change:
Click Create within the speed settings.
Choose the vehicle class you want to update. The system will show which vehicles are affected.
Select the relevant country and city.
Choose the road speed limit you want to customise.
Enter your preferred custom speed threshold.
For example, if the road speed limit is 30 mph and you set the custom threshold to 33 mph, the speed alert will only trigger when a vehicle reaches 33 mph or above in that zone.
Summary
Alerts help you stay informed about vehicle activity and potential issues. Use distance alerts to keep track of servicing, event alerts to monitor important incidents and speed alerts to identify when vehicles exceed your chosen limits.