If you're introducing RAM Assist to your fleet, this ready-made template can help you explain the benefits to your team while tackling common concerns.
Simply complete the bracketed sections with your company details and it will be ready to send.
Important: Please read the disclaimer at the bottom before using this document.
Email/Letter Template
Date: [Insert Date]
To: [Employee Name/Team]
From: [Your Name/Title]
Subject: Introduction of RAM Assist
Dear Team,
As part of our ongoing commitment to improving safety, efficiency, and vehicle care, we are introducing RAM Assist, a mobile app that will support better reporting and management of our fleet.
This system is widely used across our industry and helps businesses keep vehicles in better condition while protecting drivers on the road.
To make the system as effective as possible, RAM Assist will be used on personal mobile phones. We understand this is an important request, so we want to explain why we are doing this and how it benefits everyone.
Why We Are Introducing RAM Assist
RAM Assist enables quick and accurate reporting of vehicle issues, checks, and incidents directly from your phone. This helps us:
Improve vehicle maintenance - The app allows drivers to report defects instantly, ensuring faults are dealt with quickly. This keeps our vehicles in better condition, reduces time off the road, and supports safer working.
Meet insurance requirements - Our insurance provider has asked us to strengthen how we record safety and maintenance information. Using RAM Assist helps us meet these expectations and maintain favourable insurance terms.
Reduce the risk of points on driving licences - By ensuring vehicles are properly maintained and any issues are identified early, we reduce the chances of drivers unintentionally operating a vehicle with defects that could lead to fines or penalty points.
Why We Are Using Personal Phones
Using personal devices allows drivers to complete checks and submit reports quickly and easily, without needing additional hardware or shared devices in vehicles.
The app uses minimal data, does not monitor personal phone use, and only operates when you are completing work-related vehicle checks or reports. The RAM Assist app meets all GDPR requirements.
Next Steps
We will share installation instructions shortly, and your manager will be available to help if needed. The process is simple, and most drivers will be set up in a few minutes.
Discover more information on how to use the RAM Assist mobile app.
If you have any questions or concerns about using RAM Assist on your phone, please speak with your manager or contact the management team directly. We are happy to provide clarity and support.
Thank you for your cooperation and for helping us continue to maintain safe, reliable vehicles.
Kind regards,
[Your Name]
[Job Title]
Disclaimer
This document is intended for your own internal use as a guide only and you should not make it available to any third parties. Whilst RAM Tracking believes the information contained in this document to be correct, it is not a substitute for appropriate legal advice and it is made available to you strictly on the basis that you will not place any reliance upon it.
RAM Tracking and its officers, employees and agents take no responsibility for actions taken based on the information contained in this pack. RAM Tracking and its officers, employees and agents each make no representation or warranty (express or implied) and take no responsibility or liability for the accuracy or completeness of the information in this document or any other information made available to you in our training materials and any such liability is expressly disclaimed.
Nothing in this disclaimer will operate to exclude or restrict RAM Tracking’s or its officers’, employees’ and agents’ liability (if any) for (i) death or personal injury resulting from its negligence; (ii) their fraud or fraudulent misrepresentation; and/or (iii) any matter for which it is not permitted by law to exclude or limit, or to attempt to exclude or limit, liability. Except as set out in the preceding sentence, RAM Tracking and its officers, employees and agents each exclude all warranties, conditions and other terms implied by law (whether by statute, common law or otherwise).