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How to Request Installation or Refit of Tracking Units

Information on installing new tracking units or refitting existing ones in your vehicles.

Updated yesterday

Contact our support team to arrange installation or refit services. They'll coordinate with you to schedule the engineer's visit at a convenient time.

What to Have Ready

When you contact support, please have the following information available:

  • Your contact details and preferred contact method

  • Site address where the installation will take place

  • Alternative contact - if you want us to contact a different person for this service, have their contact details ready

  • Preferred dates and times for the engineer visit

  • Any scheduling restrictions - let us know if there are specific days or times when installation cannot take place

Scheduling

We'll do our best to accommodate your preferred date and time range. If an engineer is available during your requested time, we'll confirm the appointment. If no engineer is available, we'll work with you to find another convenient time.

Next Steps

Once you contact support:

  1. We'll check our engineers' availability for your preferred times

  2. Confirm the appointment details with you

  3. Send you confirmation of the scheduled visit

  4. The engineer will arrive at the agreed time to complete the installation

Questions?

If you have any questions about the installation process or scheduling, our support team is ready to help.

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