If no vehicles are appearing on your live map, here's what might be happening and how to resolve it.
Tracking Units Not Yet Installed
If your vehicles don't have tracking units installed yet, they won't appear on the live map. You'll need to wait until the installation is complete.
Once installation is finished, your vehicles will automatically appear on the live map showing their current locations.
Units Installed, But Still No Vehicles Showing
If you're certain your vehicles have tracking units installed but they're still not appearing on the map:
Check your user permissions - make sure you have access to view the vehicles
Refresh the page - sometimes a simple refresh resolves display issues
Wait a few minutes - newly installed units may take some time to connect and appear
Still Having Problems?
If your tracking units are definitely installed and you've tried the steps above, but vehicles still aren't showing on the map, contact our support team for assistance.
They can check your account setup, verify unit connectivity, and help resolve any technical issues preventing your vehicles from appearing.