Managing Users and Vehicle Access
Whether you're giving a new team member access to your system or restricting a branch manager to their own vehicles, you can manage user permissions and vehicle visibility directly within the RAM portal.
Watch the short video below for a step-by-step guide from Jamie, one of our technical support specialists.
Creating New Users
You can create additional user accounts for people who need access to your RAM system.
To get started:
Click the person icon in the top right-hand corner of the portal.
Select Account Settings.
Choose Users from the available options.
Click Create at the bottom of your existing users list.
You'll then be asked to enter the new user's details, including:
Name
Username
Email address
Whether they can manage your Driver ID fob system, if you have this feature.
Their account access level.
Once you've entered the details, click Create.
The new user will receive an email with a link to create their password and set up their account.
Understanding User Access Levels
When creating a new user, you can choose between three access levels: User, Admin and Super Admin.
Each level provides different permissions:
User
Users can access the features available on the system, including viewing vehicles, running reports and setting up alerts.
However, they cannot create new users or modify asset details, such as vehicle registrations.
Admin
Admins have all the permissions of a standard user, but can also create new users and modify existing asset details.
Super Admin
Super Admins have all the permissions of an Admin, with additional access to:
Account invoices.
Account time zone settings.
Account language settings.
Choose the access level that best suits the responsibilities of each person using your system.
Understanding Vehicle Access
By default, all new users are added to the Default Access Group.
This group gives users visibility of every vehicle on your system.
If you want someone to only see vehicles at their own branch or location, you'll need to remove them from the Default Access Group and create a separate access group.
Removing Users from the Default Access Group
First, go to Vehicle Access to view your existing access groups.
Select the Default Access Group to see which users and vehicles are included.
To restrict a new user's access:
Search for the user you've just created.
Remove them from the Default Access Group.
Click Save.
This removes their access to all vehicles included in that group.
Creating a New Vehicle Access Group
Once you've removed the user from the Default Access Group, you can create a new group to give them access to specific vehicles.
To do this:
Go to Vehicle Access.
Select Create Access Group.
Give your new access group a name.
Choose the vehicles you want the user to be able to see.
Select the user you want to add to the group.
Click Save.
The user will now only be able to see the vehicles included in their assigned access group.
Checking Vehicle Access
Once the new access group has been saved, the user can log in to their account.
When they open the Assets menu, they'll only see the vehicles you've given them access to.
This is particularly useful for businesses with multiple branches, allowing branch managers to view their own vehicles without having access to the entire fleet.
Need Help?
If you need any extra help setting up users or managing vehicle access, our support team is here for you.