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Adding Users to RAM Assist

Learn how to enable sub-users and invite new users to the RAM Assist portal.

Updated over 3 weeks ago

Need to give your team members access to the RAM Assist Portal? Follow these simple steps to add new users to your organisation.

Before You Start

Make sure you have admin access to your RAM Assist Portal account. Only administrators can add new users to the system.

How to Add Users

Step 1: Access Your Settings

  1. Look for the small person icon in the top right corner of your screen

  2. Click on it to open the dropdown menu

  3. Select "General Settings"

Step 2: Enable Sub-Users

Once you're in General Settings:

  1. Find the option "Allow sub-users for this organisation"

  2. Make sure this setting is switched ON

  3. When enabled, you'll see a new "Fleet Managers" button appear at the top of the page

Step 3: Add New Users

  1. Click on the "Fleet Managers" button

  2. Enter the new user's information:

    • Name: Full name of the person you want to add

    • Email address: Their work email address

  3. Click to send the invitation

What Happens Next

Once you've added a user:

  • They'll receive an email invitation to join RAM Assist

  • The email will contain instructions on how to set up their account

  • After they complete the setup, they'll have access to the same web portal you use

  • They can log in with their own credentials and access all the features available to your organisation

Important Considerations

  • New users will have the same access level as other team members in your organisation

  • Make sure to use a valid email address as the invitation will be sent there

  • If someone doesn't receive the invitation email, check their spam folder first

  • You can add multiple users by repeating the process for each person

Need Help?

If you run into any issues while adding users or if the "Allow sub-users" option isn't available, contact your RAM Assist support team for assistance.

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