Need to give your team members access to the RAM Assist Portal? Follow these simple steps to add new users to your organisation.
Before You Start
Make sure you have admin access to your RAM Assist Portal account. Only administrators can add new users to the system.
How to Add Users
Step 1: Access Your Settings
Look for the small person icon in the top right corner of your screen
Click on it to open the dropdown menu
Select "General Settings"
Step 2: Enable Sub-Users
Once you're in General Settings:
Find the option "Allow sub-users for this organisation"
Make sure this setting is switched ON
When enabled, you'll see a new "Fleet Managers" button appear at the top of the page
Step 3: Add New Users
Click on the "Fleet Managers" button
Enter the new user's information:
Name: Full name of the person you want to add
Email address: Their work email address
Click to send the invitation
What Happens Next
Once you've added a user:
They'll receive an email invitation to join RAM Assist
The email will contain instructions on how to set up their account
After they complete the setup, they'll have access to the same web portal you use
They can log in with their own credentials and access all the features available to your organisation
Important Considerations
New users will have the same access level as other team members in your organisation
Make sure to use a valid email address as the invitation will be sent there
If someone doesn't receive the invitation email, check their spam folder first
You can add multiple users by repeating the process for each person
Need Help?
If you run into any issues while adding users or if the "Allow sub-users" option isn't available, contact your RAM Assist support team for assistance.